Returning Procedure Explained

To return an item, please, follow this procedure:

  1. Request a RMA (Return Authorization Code)  by log in to Your Account and select the order/item you would like to return. Alternatively, if you don’t have an account with us, please, fill in our RMA request form.
  2. You will get an email from our team with an RMA authorization code. If aplicable, you will also receive a UPS pre-paid shipping label.
  3. Print the documents, pack the item, and attach them to the parcel. Ensure the parcel is properly packed.
  4. Send the item back to our warehouse using your own courier (customers should bear the associated shipping costs). If you are using our returning shipping label, just drop the item at the nearest UPS drop-off location.

Please, make sure you follow ALL the points below to qualify for a refund.  Failure to do so might result on extra import dutties on our side, which will be deducted from your refund

  • For international returns outside EUROPE, please indicate on package “RETURNED MERCHANDISE, NO DUTIES”. Do not include any commercial invoice/value on the parcel. Mark the shipment as a RETURN, with NO COMMERCIAL INVOICE / VALUE
  • Products must be returned in new condition (no visible wear on the upper or sole of the shoe; no visible creases or stretch marks on belts), and with the original packaging. Items with custom engraved / embroidered initials are not eligible for a refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

Returned merchandise that does not meet our return requirements will not be refunded or shipped back. You will be able to collect rejected merchandise from our warehouse for the next 15 days after receiving our rejection email.

Please, let us know should you have any questions at customerservice@animascode.com

 

Get the RMA authorization code

To request an RMA (Return Authorization Code) please, log into Your Account, select the order/item you would like to return and follow the instructions. If you did not create an account with us during your purchase, please, fill in the RMA request form.