Returns & Refunds

ANIMASCODE.COM RETURN & REFUND POLICY

General Return & Refund information:

  • Our policy lasts 14 days. If 14 days have gone by since you received the order, unfortunately we can’t offer you a refund.
  • To be eligible for a return, your item must be unused and in the same exact condition that you received it. Specifically, no visible wear on the upper or sole of the shoe. It must also be in the original packaging.
  • Items that are produced Made-to-Order, that is, manufactured strictly based on customer’s specifications and produced exclusively for them, may not eligible for a refund.
  • Items with engraved / embroidered initials or any other type of special customization, may not eligible for a refund.
  • Send an email to customerservice@animascode.com and our staff will guide you through the Return Procedure
  • When trying shoes for the first time we recommend wearing them on a carpeted area to ensure fit and comfort. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use.

 

Please, do not ship back any item without requesting the appropriate RMA authorization code in the first place. Delivery of unauthorized merchandise will be rejected.

 

Non-Defective Returns

Our policy lasts 14 days. If 14 days have gone by since you received the order, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same exact condition that you received it. Specifically, no visible wear on the upper or sole of the shoe. It must also be in the original packaging.

 

Damaged or defective merchandise / Quality issues
We do replace / refund items that have a demonstrable manufacturing/quality defect or they arrived damaged. Please, contact us to return your item.

 

Fitting Issues

If you want to exchange an article for a different size due to a fitting issue, you must contact us to return the item and then apply for a refund. You will be refunded the original item amount with in-store credit (shipping costs are not refundable). Then you will be able place another order for the new item. Bear in mind that you will be responsible for the returning shipping costs.

 

Made-to-Order / Personalized Items

Items that are (a) individually produced Made-to-Order, that is, manufactured strictly based on customer’s specifications and produced exclusively after the purchase, or (b) engraved / embroidered initials or any other type of special customization, may not eligible for a refund, unless one of the above reasons occurred (damaged / defective merchandise on arrival, quality issues or fitting issues)

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return / refund. If your return is approved, then your refund will be processed automatically if aplicable.

Based on the item and the reason of the return, the amount will be refunded to the original method of payment, within a certain amount of days, or we will issue an in-store credit voucher. Shipping costs are non-refundable

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@animascode.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items (or purchases paid fully or partially with credit/coupon codes) cannot be refunded, instead, you will be refunded with in-store credit (voucher coupon)

 

How do I make a return? (if applicable)
You must contact us first at (customerservice@animascode.com) and we will then provide you with instructions. All products must be shipped back unworn and in the exact same conditions. The returned items will be inspected to see if you qualify for a return.

 

Returned merchandise that does not meet our return requirements will not be refunded nor shipped back. You will be able to collect rejected merchandise from our warehouse for the next 15 days after receiving our rejection email.