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ANIMASCODE.COM RETURN & REFUND POLICY

General Return & Refund information:

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
  • To be eligible for a return, your item must be unused and in the same exact condition that you received it. Specifically, no visible wear on the upper or sole of the shoe. It must also be in the original packaging.
  • Send an email to customerservice@animascode.com and our staff will guide you through the Return Procedure
  • When trying shoes for the first time we recommend wearing them on a carpeted area to ensure fit and comfort. Please be sure your shoes fit properly and that you are completely satisfied before wearing them for normal use.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Shipping costs are non-refundable.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@animascode.com.

 

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items (or purchases paid fully or partially with credit/coupon codes) cannot be refunded, instead, you will be refunded with in-store credit (voucher coupon)

 

Exchanges (if applicable)
We only replace items if they are defective or damaged.  We do not replace items for other reasons. If you want to exchange an article for a different size, you must return the item and apply for a refund, and then place another order for the new item

 

How do I make a return? (if applicable)
You must contact us first at (customerservice@animascode.com) and we will then provide you with instructions. All products must be shipped back unworn and in the exact same conditions. The returned items will be inspected to see if you qualify for a return.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.  To return your product, you should mail it to:

Bespoke Factory
c/Velazquez, 16
02640 Almansa (Albacete)
SPAIN

 

Please, make sure you follow the instructions below to qualify for a refund:

  • Include a copy of the original invoice.
  • For international returns outside EUROPE, please indicate on package “RETURNED MERCHANDISE, NO DUTIES”
  • If you are shipping back an item, you should consider using a trackable shipping service or purchasing shipping insurance. Animas Code will not be responsible for lost returns.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Returned merchandise that does not meet our return requirements will not be refunded nor shipped back. You will be able to collect rejected merchandise from our warehouse for the next 15 days after receiving our rejection email.

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